LiteFast
Support
Email supportContact
For product issues, feature requests, or purchase help, email:
Please include device model, iOS version, App version, and a screenshot or screen recording when possible. We typically reply within 1–3 business days.
FAQ
How do I restore purchases?
Open LiteFast → Settings → Restore Purchases, or tap “Already a subscriber? Restore” on the paywall. Use the same Apple ID you purchased with. If it still fails, send us your App Store order screenshot.
How do I cancel or manage a subscription?
Subscriptions are managed by Apple. On iPhone: Settings → Apple ID → Subscriptions → LiteFast. You can view renewal date, change plans, or cancel. Access continues until the end of the paid period.
Where is my data stored? Do I need an account?
By default, data stays on your device and no account is required. If you enable Pro iCloud sync, data syncs through your private iCloud container across your Apple devices.
Apple Health / glucose sync isn’t working
Confirm you have Pro, HealthKit sync is enabled in LiteFast Settings, and LiteFast has blood glucose read/write permission under Settings → Health → Data Access & Devices. Re-open the glucose screen after granting access.
iCloud sync failed
Check that you’re signed into iCloud and online, and that sync is enabled. If it keeps failing, turn sync off temporarily (local data remains) and email us a screenshot of the error.
I’m not getting notifications
Allow notifications for LiteFast in iOS Settings → Notifications, and enable the relevant toggles in the App. Low Power Mode or Focus modes may delay alerts.
How do I export or delete data?
Use export in Settings for CSV/reports. Deleting the App removes on-device data; if iCloud sync was on, also manage iCloud data via Apple’s tools. See the Privacy Policy.
Is LiteFast a medical app?
No. LiteFast provides lifestyle and fitness information only—not medical advice, diagnosis, or treatment. Consult a physician for health concerns.